To get the best performance out of your team, should you be their friend or their boss? Is it possible to maintain a friendly and personable relationship and still have the authority you need to encourage the efficiency and productivity you need from your team? Here are some things you need to know about your… Read more »
Posts Tagged: Call Center Management
What Skills Do Call Center Managers Need?
Are you considering the next stage of your career? If you’ve been working in customer service, becoming a call center manager can be a perfect step in the right direction. But what skills do you need to bring to the table to be a in-demand for employers? While you’re working on updating your resume and… Read more »