Sick of Being Yelled At? It’s Time for a New Customer Service Job!

Posted

Customer service jobs can be very rewarding if you’re in the right environment. But what happens if you’re in the wrong environment? Do you experience the anger of your management team? Do they take issues out on their customer service representatives through yelling or other abusive behaviors? If so, it’s an unhealthy environment and now… Read more »

What Customer Service Reps Are Really Looking For (Hint: It’s Not Money!)

Posted

Finding the right motivation for a team of customer service reps can be the difference between good production and top production. But many hiring managers automatically equate success with money. But what if it isn’t money at all that motivates your team? It is important to know what customer service reps are really looking for… Read more »

Are You Effectively Showcasing Your Customer Service Skills on Your Resume?

Posted

Many people assume customer service skills are a dime a dozen. But that is entirely false. To properly sell yourself for your next CSR job, it is imperative that you create a resume that can stand out from your competition. But how do you do that when customer service skills can appear generic? Before you… Read more »

Are You Breaking These Customer Service Resume Rules?

Posted

Customer service is a competitive job. There are a lot of candidates with your experience, so you know you have to stand out. However, some job seekers take this concept too literally and send resumes so far outside of the box they don’t seem to fit anywhere. There are some rules for writing your resume… Read more »

Have a Customer Service Job Offer On the Table? Consider These Facts!

Posted

There is a lot to consider before accepting a job offer, but the clock starts ticking down as soon as you get the call from the potential employer. If you don’t jump at the job, they may offer it to someone else. But if you act too quickly, you could miss out on other opportunities… Read more »

“What Makes You Right for This Customer Service Job?”

Posted

Before you go for that next customer service interview, it is important to create a strategy for answering the potential employer’s questions the right way. This doesn’t mean only saying what they want to hear, but instead, knowing how to position your experience to increase their interest level in you as a candidate. There are… Read more »