Your Office Culture Could Be Missing This Crucial Component

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You know you need to create a positive company culture to attract and retain top employees. You need a good compensation plan, solid benefits package, and in-office perks to keep everyone happy and engaged. But have you thought about one more crucial component to your office culture? Have you considered the support your team needs… Read more »

5 Big Clerical Interview Mistakes

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No matter what kind of job you’re looking for, mastering the interview is the most important part of the job search. When you’re in the market for a clerical opportunity, how do you prepare for your interview? Before you go into your scheduled meeting, keep in mind some of the interview mistakes that can keep… Read more »

The Rules for Overtime Pay Are Changing…Again

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Changes in overtime happen frequently. In 2016, for example, an overtime rule was put in place that was then halted by a federal judge. It can be difficult to keep up with the changes. But if you need to know what the current and most important information is for your overtime policy, we want to… Read more »

5 Tips to Tell If Your Resume Is Too Long

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There is so much information out there about how to write a resume that it can become overwhelming. One piece of contradictory advice is the length of the document. Some people say it should never be more than just one page. Others say that it should be as long as it needs to be to… Read more »

Should You Use Salary History to Determine Employee Pay?

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There is a topic that has sparked much debate recently. Can a company use a candidate’s salary history to determine their pay rates? Some people firmly believe that past compensation should have little to do with the pay for a new job, while others feel like it’s the ultimate deciding factor. Recent cases in U.S…. Read more »

Streamline Your Customer Service Job Search with This Advice

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Did you know that the average job search in the U.S. is six to nine months? It’s no wonder that job seekers become jaded and disappointed throughout the search, which can lead to a poor attitude when interviewing. The reason for this extended search time is online job applications. They make it much easier to… Read more »

5 Tips to Become a Better Customer Service Leader

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There are a lot of traits to consider when it comes to being a good leader. You need to have motivation, good communication skills, passion, and more. But have you considered whether or not courage is a trait you should cultivate? There are a variety of ways to become a better customer service leader, and… Read more »

How to Keep Your Motivation High Through the End of the Year

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There is always one distraction or another that might keep you from fully engaging in your work. Now, since summer is coming to a close, it feels like time to get down to brass tacks. In reality, this is only the start to another downward slope through the fall and winter holiday seasons. So how… Read more »

How to Calculate the Cost of a Bad Office Hire

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There are plenty of reasons to avoid a bad hire, but the high cost may be the most significant. Not only will a bad hire affect production and employee morale, but it can also greatly impact the money you spend, the profits you bring in, and every other financial aspect of your organization. But how… Read more »