Change Is Coming! Use These Tips to Get Employees on Board

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We really never know what the future holds. But today, on the precipice of 2020 as we usher in not only a new year but an entirely new decade, are we prepared for the changes that are coming? Every company will face changes, whether that’s in the evolving workforce, the economy, or technology. How can… Read more »

Giving Feedback Needs to Move Up on Your Priority List

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As a manager, you have a lot of things on your plate. You multitask daily and still you find that you can’t always meet the demands. But there is one thing that should be moved closer to the top of your priority list. How often do you give feedback to your employees? And how do… Read more »

What Skills Do Call Center Managers Need?

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Are you considering the next stage of your career? If you’ve been working in customer service, becoming a call center manager can be a perfect step in the right direction. But what skills do you need to bring to the table to be a in-demand for employers? While you’re working on updating your resume and… Read more »

What Is Your Michigan Employee Experience Like?

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Your employees are the single most important investment your company will ever make. Have you taken some time to consider the employee experience for your Michigan workers? If not, now may be a good time to consider how your employees like their job, how they talk about it to others, and what benefits they get… Read more »

What Sets Your Company Apart (And Why Does It Matter?)

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You’ve probably heard a lot about corporate branding in recent years. And, because of that, you’ve likely taken steps to create a company culture and brand that can translate to your customers in a positive way. But branding doesn’t just affect the end consumer of your product or services, it impacts hiring as well. So,… Read more »

Do You Have Unrealistic Workday Expectations?

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We are experiencing a revolution in today’s workplace. Many employees are expecting and anticipating that their jobs and their employers should be arbiters of “fun.” But what does that mean exactly? The truth is, no job is going to be fun all day every day, no matter what you do for a living. So maybe… Read more »

5 Problems Your Staffing Partner Can Eliminate Today

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Have you considered working with a staffing partner to help you source and hire top candidates in the Detroit area? A staffing agency is trained to find the best possible job seekers in the area to match them with open positions with their clients. They are dedicated to this process so you don’t have to… Read more »

What Did Your Employees Not Get This Holiday?

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The holiday season is all about family, celebration, food and even gift giving. But what did your team not get this season that could make their next year shine? Not every thoughtful holiday gift has to be wrapped up in festive paper and topped with a shiny bow. There are many things that can help… Read more »

Use Year-End Reviews to Turn Your Employees into Brand Ambassadors

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No one likes year-end reviews. Not your employees and not the managers who have to provide them. But that doesn’t mean they should be ignored or that they can’t be useful for your company. A year-end review can give you and your team a chance to take a look back and create a plan for… Read more »

Here’s What Your Customer Service Candidates Actually Want

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When hiring for customer service roles, you look for the right combination of skills and personality. You make the offer, provide proper training, and your employees are off to the races. But is there more involved that just that? How do you keep your employees happy on the job candidates really want when they’re looking… Read more »