You may be surprised at the feedback recruiters and hiring managers get in interviews. And to stay on top of your customer service job search, it can help to understand what not to do to avoid uncomfortable situations. These surprisingly common blunders can be the only thing holding you back from your next CSR opportunity. Avoid saying these things in your next interview.
“I don’t plan on working here in the future.”
A common question in an interview is, “Where do you see yourself in 10 years.” Even if you don’t see yourself working with this specific company, don’t spell that out for the hiring manager. They want to see dedication and genuine interest in working for their company. By admitting that you’re only going to use their organization as a stepping stone, they won’t consider you for the permanent position.
“I don’t have any questions.”
It’s also common for an interviewer to ask if you have any questions. If you say, “No, I think we’ve covered everything,” they’ll assume you weren’t listening or weren’t internalizing any information from your discussion. The best way to avoid this problem is to arrive at your interview prepared with questions about the job and the company that you can put together based on your research.
“I don’t know what you do.”
Speaking of research, you really should know what the company does if you’ve made it as far as the interviewing process. And it’s surprising how many candidates don’t take this one simple step. Before you go for your meeting, simply Google the company in question. Learn what you can about what they do. This information can be used to determine some more detailed questions to ask.
“How much does this job pay?”
There is a time and a place to ask about salary, and your initial interview is not that time. Hopefully, the job posting or your first phone call with the company established that this role is within your salary range, so wait until further conversations to talk specifics. If you don’t, you’ll reinforce that you don’t care about the company, just about the paycheck.
“What skills are you looking for?”
Another thing you should already know when going into the interview is what the job does. At the very least, the job posting should have given you a snapshot of experience they were looking for to fill this position. Rather, take some time ahead of the interview to match their needs up to your experience so you can address their specific requirements in the interview.
Are you looking for a customer service position? Harvard Resource Solutions, now hiring for jobs in Troy MI, can help so call today.