Candidates in the Spotlight; Administrative, Troy, MI

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Rossana R. Rossana just moved to Michigan She is a sharp and extremely polished customer service professional who is also fully fluent in both Spanish & English. She self-describes as efficient, positive and resourceful. Caitlin F. Caitlin began as a pre-law student but recently earned a Master’s degree in Human Resource Management because that’s where… Read more »

5 Tips to Become a Better Customer Service Leader

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There are a lot of traits to consider when it comes to being a good leader. You need to have motivation, good communication skills, passion, and more. But have you considered whether or not courage is a trait you should cultivate? There are a variety of ways to become a better customer service leader, and… Read more »

How AI Is Changing Companies’ Hiring Needs

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There is a lot of information today about artificial intelligence and neural networks. So what do you need to know as a business, especially in such a manufacturing and automation-heavy job environment like the Detroit area? Before you make any decisions for your business and technology, let’s take a closer look at the current trends… Read more »

Do You Really Understand Your Millennial Employees? Here’s Why It Matters

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If you’re ever wondering whether the differences between the generations in the workforce is truly a big deal, you might want to read this post. Millennials, for better or worse, are very different from their baby boomer and Generation X counterparts, especially in the office. How important is it to understand their motivations? Very important,… Read more »

Want to Retain Your Top Admin Employees? Use These Tips

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You may not realize it, but there is a pretty good chance that at least one top performer on your administrative team is currently looking for a new job. Job dissatisfaction often goes unnoticed by management until it is too late. So what can you do to ensure you’re putting forth the effort to retain… Read more »

Are You Keeping Up with These Workforce Management Trends?

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We’re halfway through the year, and as the hot summer months close in on us, it is a good time to review your management techniques and implement any new strategies that could help you remain successful throughout the rest of 2017. Have you been keeping up with the current workforce management trends? Before you get… Read more »

5 Tips for Promoting Work-Life Balance

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Have you thought much about the work/life balance of your staff? If not, it may be time to reconsider how you structure your office environment and treat your team. An imbalance between work and life can lead to increased stress and burnout. In turn, this can cause problems with productivity and conflict in your business…. Read more »

Should You Assign Mentors to Your Marketing Employees?

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Your marketing team is important for the success of your company. So, how can you be sure that they have all the tools they need to be top performers for your industry? Working with mentors can help improve overall performance, so could you consider creating a mentorship program within your organization. By allowing your seasoned… Read more »

Administrative Assistant Warning Signs that Should Put a Candidate on Hold

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Before you make that job offer, how do you know this candidate is the right person for the job? A bad hire can cost your company time and money. Knowing how to look for warning signs that indicate an administrative assistant isn’t all they appear on the surface is important. Here are some red flags… Read more »

Employees Dealing with the “Winter Blues?” What Can Employers Do to Keep Their Workplace Happy and Healthy

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The winter blues may be more serious than we always thought. It is easy to understand why the cold days of January and February can get us down, but that also means we have to be diligent about mental health during this time. When your employees are down this time of year, do you have… Read more »