5 Tips for Promoting Work-Life Balance

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Have you thought much about the work/life balance of your staff? If not, it may be time to reconsider how you structure your office environment and treat your team. An imbalance between work and life can lead to increased stress and burnout. In turn, this can cause problems with productivity and conflict in your business…. Read more »

Does Bias Creep In When Hiring Admin Employees?

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You may not think about it, but unconscious bias impacts every decision you make about the people around you. And this is definitely true when it comes to hiring administrative employees. A lack of diversity in your staff can lead to broad issues, but diversity can apply to so much more than race and gender…. Read more »

Ready to Replace Your Employees with Robots?

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This sounds like something out of science fiction, but experts believe that over half of work-related activities will be completely automated by 2055, eliminating the need for human workers in these capacities. While this might not be right around the corner, companies would do well to consider the implications of advancements in robotics and digital… Read more »

What Customer Service Reps Are Really Looking For (Hint: It’s Not Money!)

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Finding the right motivation for a team of customer service reps can be the difference between good production and top production. But many hiring managers automatically equate success with money. But what if it isn’t money at all that motivates your team? It is important to know what customer service reps are really looking for… Read more »

Is It Impossible to Retain Your Top Employees?

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Every corporate ladder has a top rung. And most of the time a company is structured like a pyramid. There are more entry-level and mid-level positions available than executive opportunities. For this reason, many companies believe they won’t be able to retain their top employees as they grow in their careers and look for more high-level opportunities…. Read more »

Ready to Hire? Don’t Forget to Ask Candidates These 5 Questions

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Interviewing, just like any other skill, is something you need to practice. No one starts out intuitively knowing how to interview or ask all the right questions of candidates for open positions. But learning how can be the difference between making the right hire and bringing on someone who is not a good fit for… Read more »

2017 Will Be a Candidate-Driven Market. Can Your Business Succeed?

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It has taken nearly 10 years, but the job market has finally switched focus. Since the recession, companies have been in the driver’s seat. With far more qualified candidates for open jobs, a hiring manager could afford to be picky with the choices available. The pendulum has swung the other direction, and now the shoe… Read more »

Office Environment Attracts the Best Candidates…Not Pay!

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You probably have a formula for attracting top talent to your company. Good incentives and pay ranges will make them happy, right? While there is a lot to be said for those categories, one area where management often fails to make an impression is in the office environment. Unless they work remotely, your employees will… Read more »

The Trick to Talking Openly About Salaries with Candidates (and without awkwardness!)

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Salary negotiations have long had a stigma in the American workplace. Why? Because no one, neither the employer nor the candidate, want to be the first to discuss money. This leads to situations where neither part is entirely happy with the results of the negotiation. But it doesn’t have to be that way! Conversations about… Read more »