Many people assume customer service skills are a dime a dozen. But that is entirely false. To properly sell yourself for your next CSR job, it is imperative that you create a resume that can stand out from your competition. But how do you do that when customer service skills can appear generic?
Before you apply, consider these ways you can effectively showcase your customer skills on your resume and land that perfect job.
- Use the Job Description to Help.
You should always personalize each resume you send. Why? Because this will allow the decision maker to see your skills in terms of their job opening. Use the job description as a guide for ways to describe your experience. Even unconsciously, this will draw the hiring manager into your story and entice them to contact you to learn more.
- Research Other CSR Professionals.
You don’t have to reinvent the wheel every time. Before you craft your resume, look at what other customer service professionals are including. The best place to research this is LinkedIn. While a LinkedIn profile is more robust than a resume, it will give you some ideas. Take them and make them your own.
- Mention Value-Added Skills.
It is important that you showcase the skills the employer is looking for specifically, but you should also add other skills as a selling point. What else do you bring to the table? What can you do that your competition can’t? These added value skills will go a long way to encouraging a second look at your resume.
- Add Hard Data to Sell Yourself.
Another important aspect of resume writing is data. Wherever you can, include numbers that will help the hiring manager understand how you can contribute to their company. Did you save your last company money? Estimate how much, and include that in your resume. Did you develop time-saving procedures? That data will help, too.
- Include the Right Keywords.
Lastly, you should understand that your resume won’t always be read by a human being first. Many companies are using Applicant Tracking Systems (ATS) to help them narrow down the best candidates for their open jobs. To make sure your resume is selected, use keywords that will help. You can pull these from the job description as well.