Finding the right motivation for a team of customer service reps can be the difference between good production and top production. But many hiring managers automatically equate success with money. But what if it isn’t money at all that motivates your team? It is important to know what customer service reps are really looking for… Read more »
Posts Tagged: Harvard Resources
Need References? Read This First.
If you’re in the job market, you know you need good references to get to the next step of the process. But how do you know who to ask and what to get when you’re in your search? Good references can help you find the right job and get hired. Use these thoughts, tips, and… Read more »
Administrative Assistant Warning Signs that Should Put a Candidate on Hold
Before you make that job offer, how do you know this candidate is the right person for the job? A bad hire can cost your company time and money. Knowing how to look for warning signs that indicate an administrative assistant isn’t all they appear on the surface is important. Here are some red flags… Read more »
Boost Your Job Search Confidence Today!
Confidence is important. Many recruiters and hiring managers will suggest that a confident candidate without the exact skills will still win a job over a competent candidate who doesn’t believe in themselves. Confidence in your job search is essential for landing the right opportunity. So how do you boost your job search confidence and make… Read more »
Are You the “Perfect” Candidate? Here’s How to Show It!
Are you looking for a new job in 2017? Searching for work can be difficult and frustrating, especially if you’ve been doing it for longer than you hoped or planned. And when that job posting comes along that looks like it was custom-written for you, but you never hear back about the opportunity, it can… Read more »
Employees Dealing with the “Winter Blues?” What Can Employers Do to Keep Their Workplace Happy and Healthy
The winter blues may be more serious than we always thought. It is easy to understand why the cold days of January and February can get us down, but that also means we have to be diligent about mental health during this time. When your employees are down this time of year, do you have… Read more »
The Trick to Talking Openly About Salaries with Candidates (and without awkwardness!)
Salary negotiations have long had a stigma in the American workplace. Why? Because no one, neither the employer nor the candidate, want to be the first to discuss money. This leads to situations where neither part is entirely happy with the results of the negotiation. But it doesn’t have to be that way! Conversations about… Read more »
How to Show Employees Your Gratitude … and Mean It!
This is the season for gratitude. It is the time of year we think about all of the things for which we are thankful. They say it isn’t happy people who are thankful, but thankful people who are happy. So applying gratitude to your professional life and your employees is critical. Thanking your team is about… Read more »
Planning to Fire an Employee? Don’t Make These Mistakes
Do you have a problem employee? Is someone not living up to their potential? Are they incapable of performing at the level you were expecting? Do they have trouble getting along with others in the office? There are a lot of reasons to fire an employee, so it is important to know why and essential… Read more »
Are You Breaking These Customer Service Resume Rules?
Customer service is a competitive job. There are a lot of candidates with your experience, so you know you have to stand out. However, some job seekers take this concept too literally and send resumes so far outside of the box they don’t seem to fit anywhere. There are some rules for writing your resume… Read more »